<aside> 👉 This page includes:

• Context to consider when getting started with an IT project
• Standards that you might expect technical staff to meet as part of their work
• An example statement of work for when securing independent technical support for your project </aside>

So you need to build/redevelop/procure:

• an ‘IT System’
• a ‘Digital Service’
• a ‘Data Platform’
• an ‘Information Management System’ or
• a similar jargon-heavy phrase

Great, but maybe you’ve never done this before or you simply aren’t confident about where to begin. You may have concluded that you need technical expertise to guide you through how to develop an IT solution. That is a sensible thing to do, but now your challenge is: what should you be asking and expecting of your technical experts?

This article sets out to explain important features of the early stages of an IT project and what is typically required of the technical expertise who will help you deliver your IT solution.

Early-stage technical jobs to be done

Constraints on technical work

Example of a Statement of Work (SoW)